Privacy Policy – Bolsena Rent

Last updated: December 26, 2025

This Privacy Policy explains how bolsenarent.com (the “Site”) collects, uses, shares, and protects personal data when you visit the Site, create an account, request information, or book a boat rental. It also describes your rights under the General Data Protection Regulation (GDPR) and how to exercise them.

1. Who we are (data controller)

Controller: Bolsenarent (the “Company”)

Website: bolsenarent.com

Email: Contact

Address: Bolsena Rent Boats La Bussola noleggio barche spiaggia attrezzata

Viale Regina Margherita, 56, 01010 Capodimonte VT, Italy

If you have questions about this policy or how we handle your data, contact us using the details above.

2. Scope

This policy applies to personal data processed through the Site, including bookings made using WooCommerce checkout, any multilingual content provided through WPML, and communications you send to us (for example, via forms, email, phone, or messaging).

3. Personal data we collect

3.1 Data you provide to us

Booking and account data: name, email, phone number, billing address, account credentials (if you create an account), and booking details (boat selected, dates, add ons, special requests).
Payment related data: transaction identifiers, payment status, and limited billing details. Payment card details are processed by our payment provider and are not stored on our servers.
Communications: messages you send to us (support requests, inquiries, and booking related messages).
Identity or verification data (if required): information needed to confirm eligibility for rental or to comply with legal obligations (only if requested and only to the extent necessary).

3.2 Data we collect automatically

Usage data: pages visited, interactions, referrer, approximate location (derived from IP), and timestamps.
Device and log data: IP address, browser type, device identifiers, operating system, and diagnostic logs.
Cookies and similar technologies: see the Cookies section below.

3.3 Data from third parties

Payment providers: confirmation of payment, refunds, chargebacks, and fraud signals.
Shipping or service providers (if applicable): confirmation of delivery or service status.

We process personal data only when we have a legal basis. Depending on the situation, we rely on one or more of the following:

Contract (Article 6(1)(b)): to create and manage bookings, process payments and deposits, provide customer service, and deliver the requested rental services.
Legal obligation (Article 6(1)(c)): to comply with tax, accounting, consumer protection, and other applicable legal requirements.
Legitimate interests (Article 6(1)(f)): to secure the Site, prevent fraud, maintain logs, improve the Site, and respond to inquiries. We balance our interests against your rights and take steps to minimize impact.
Consent (Article 6(1)(a)): where required for non essential cookies, optional marketing communications, or certain analytics. You may withdraw consent at any time.

5. How we use your data

To display the Site and provide multilingual content.
To create, confirm, and manage bookings and availability.
To calculate pricing, including seasonal pricing and any deposit amount, and to process checkout through WooCommerce.
To send booking confirmations, updates, reminders, invoices, and support messages.
To detect, prevent, and investigate fraud, abuse, security incidents, and technical issues.
To comply with legal obligations and enforce our terms.
To improve Site performance and user experience.

6. Cookies and tracking

We use cookies and similar technologies to enable core Site functionality and to understand how the Site is used.

6.1 Types of cookies

Strictly necessary cookies: required for the Site to function (for example, session, security, cart, and checkout cookies).
Preferences cookies: remember settings such as language selection.
Analytics cookies: help us understand Site traffic and usage (only where enabled and, where required, only with your consent).
Marketing cookies: used to measure or personalize advertising (only where enabled and, where required, only with your consent).

6.2 Managing cookies

You can control cookies through your browser settings and, where available, through our cookie banner or preferences tool. Blocking some cookies may affect Site functionality, including the ability to book or check out.

We share personal data only as needed for the purposes described above, including with the following categories of recipients:

Payment processors: to process payments and deposits and handle refunds.
Hosting and infrastructure providers: to operate the Site and store data securely.
Booking and ecommerce tools: plugins and services used to manage rentals, availability, cart, and checkout (for example, WooCommerce and related extensions).
Email and messaging providers: to send transactional messages and, if you opt in, marketing communications.
Analytics providers: to measure Site performance and usage (where enabled and subject to consent where required).
Professional advisors: legal, accounting, or audit support when necessary.
Authorities: where required by law or to protect rights, safety, and security.

We do not sell personal data.

8. International data transfers

Your data may be processed in countries outside the European Economic Area (EEA) depending on where our service providers operate. When we transfer personal data internationally, we use appropriate safeguards such as Standard Contractual Clauses or other lawful transfer mechanisms, and we take additional measures where required.

9. Data retention

We keep personal data only as long as necessary for the purposes described in this policy, including:

Bookings and billing records: retained for the period required by tax and accounting laws.
Account data: retained while your account is active and for a reasonable period thereafter in case you return or request support.
Communications: retained as needed to resolve requests and maintain service quality.
Logs and security records: retained for a limited period to help protect the Site and investigate incidents.

When we no longer need data, we delete or anonymize it, unless we are legally required to keep it.

Subject to conditions and exceptions under GDPR, you may have the right to:

Access your personal data.
Correct inaccurate or incomplete data.
Request deletion of your data.
Restrict processing of your data.
Object to processing based on legitimate interests, including profiling where applicable.
Data portability (receive your data in a structured, commonly used format).
Withdraw consent at any time where processing is based on consent.
Lodge a complaint with a supervisory authority in your country of residence, workplace, or where a GDPR issue occurred.

To exercise your rights, contact us at: Contact. We may need to verify your identity before responding.

11. Marketing communications

If you opt in to marketing emails or messages, you can unsubscribe at any time using the unsubscribe link in the message or by contacting us. Transactional messages (such as booking confirmations and payment receipts) are not marketing and may still be sent when needed to fulfill your booking.

12. Security

We use reasonable technical and organizational measures to protect personal data against unauthorized access, disclosure, alteration, or destruction. No system is completely secure, so we cannot guarantee absolute security.

13. Children

The Site is not intended for children, and we do not knowingly collect personal data from children. If you believe a child has provided us personal data, contact us so we can take appropriate action.

14. Third party links

The Site may include links to third party websites. We are not responsible for the privacy practices of those sites. Please review their policies before providing personal data.

15. Changes to this policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised “Last updated” date. If changes are significant, we may provide additional notice as required by law.

16. Contact

For privacy questions or requests, contact: